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Travel Policy

Terms and conditions for booking travel packages, transfers, and transportation services on TicketDaddy. Please review before making a booking.

Introduction

This Travel Policy governs your use of TicketDaddy's travel booking services. By booking travel services through our platform, you agree to comply with these terms and conditions.

TicketDaddy connects travelers with travel providers, facilitating bookings for packages, transfers, airport pickups, and other transportation services. Each travel service is operated by an independent provider.

Booking & Payment

When you book travel services through TicketDaddy:

  • Travel package prices and transfer fees are set by providers and displayed clearly before booking
  • Service fees and applicable taxes are added at checkout
  • Payment is typically required in full at the time of booking
  • Booking confirmations with pickup details and contact information are sent via email and SMS
  • You must provide accurate passenger information and pickup locations

Cancellations & Refunds

Cancellation policies vary by travel service type:

  • Travel packages typically allow full refunds if cancelled 7+ days before departure
  • Transfer services may allow free cancellation up to 24-48 hours before pickup time
  • Late cancellations or no-shows may result in partial or no refunds
  • If a travel service is cancelled by the provider, you will receive a full refund
  • The specific cancellation policy is displayed on each travel service listing page

Liability & Responsibility

Travel Providers: Providers are responsible for delivering services as described, ensuring passenger safety, maintaining vehicles in good condition, and complying with all applicable laws and regulations.

Travelers: Travelers are responsible for arriving on time at pickup locations, providing accurate information, and following provider instructions and safety guidelines.

TicketDaddy: We facilitate bookings but are not responsible for service delivery, provider actions, vehicle conditions, or passenger safety during travel beyond our control.

User Conduct

When booking and using travel services, you agree to:

  • Provide accurate passenger information and pickup locations
  • Arrive on time at designated pickup points
  • Follow provider instructions and safety guidelines
  • Treat drivers, vehicles, and other passengers with respect
  • Not engage in disruptive or dangerous behavior during travel

Modifications

TicketDaddy reserves the right to modify this Travel Policy at any time. We will notify users of significant changes through our platform or via email.

Continued use of our services after policy modifications constitutes acceptance of the updated terms.

Contact & Support

If you have questions about this Travel Policy or need assistance with bookings, cancellations, or travel-related issues, please contact us:

Email: [email protected]

Phone: +256-7838-87445

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