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Experiences Policy

Terms and conditions for booking tours, activities, and curated experiences on TicketDaddy. Please review before making a booking.

Introduction

This Experiences Policy governs your use of TicketDaddy's experience booking services. By booking an experience through our platform, you agree to comply with these terms and conditions.

TicketDaddy connects guests with experience providers, facilitating bookings for tours, activities, workshops, and other curated experiences. Each experience is operated by an independent provider.

Booking & Payment

When you book an experience through TicketDaddy:

  • Experience prices are set by providers and displayed clearly before booking
  • Service fees and applicable taxes are added at checkout
  • Payment is typically required in full at the time of booking
  • Booking confirmations with meeting details are sent via email and SMS
  • You must provide accurate participant information and comply with age restrictions or requirements

Cancellations & Refunds

Cancellation policies vary by experience provider:

  • Full refunds are typically available if cancelled 24-48 hours before the experience start time
  • Partial refunds may be available for cancellations made closer to the experience date
  • No-shows typically do not receive refunds
  • If an experience is cancelled by the provider, you will receive a full refund
  • The specific cancellation policy is displayed on each experience listing page

Liability & Responsibility

Experience Providers: Providers are responsible for delivering experiences as described, ensuring participant safety, and complying with all applicable laws and regulations.

Participants: Participants are responsible for arriving on time, following provider instructions, and disclosing any health conditions or limitations that may affect their participation.

TicketDaddy: We facilitate bookings but are not responsible for experience delivery, provider actions, or participant safety during experiences beyond our control.

User Conduct

When booking and participating in experiences, you agree to:

  • Provide accurate participant information and respect age restrictions
  • Arrive on time and follow provider instructions
  • Disclose any health conditions or limitations that may affect participation
  • Treat providers, other participants, and equipment with respect
  • Not engage in dangerous or disruptive behavior during experiences

Modifications

TicketDaddy reserves the right to modify this Experiences Policy at any time. We will notify users of significant changes through our platform or via email.

Continued use of our services after policy modifications constitutes acceptance of the updated terms.

Contact & Support

If you have questions about this Experiences Policy or need assistance with bookings, cancellations, or experience-related issues, please contact us:

Email: [email protected]

Phone: +256-7838-87445

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